FAQs and ask a question
How many specialists do you have and what do they all do?
We have specialist Oncologists at all of our clinics in Whangarei, Auckland, Tauranga, Hawke's Bay and Rotorua.
We have Haematologists in Auckland and Tauranga but can provide haematology treatment at all of our clinics. Use the different search functions to find a specialist near you.
What is the cost of an appointment?
Your first appointment (initial) is a different amount from your follow up appointments. Initial appointments generally take 1 hour and follow up appointments take 30 minutes.
Epsom Warkworth North Shore Ormiston Tauranga Whangarei Hawke's Bay
At Canopy, Orientation appointments with your Specialist Nurse are free of charge
If you require a consultation with a Canopy doctor to complete your immigration requirements, the cost is $1000.00 including GST.
What type of cancer patients are seen at Canopy?
We have specialist expertise in most cancers.
We have specialist Oncologists at all of our clinics in Whangarei, Auckland, Tauranga, Hawke's Bay and Rotorua.
We have Haematologists in Auckland and Tauranga but can provide haematology treatment at all of our clinics. Use the different search functions to find a specialist near you.
Where someone has a cancer type that is not treated by Canopy we will refer you to an appropriate consultant. Search our Team here for a specialist near you.
How long does it take to get an appointment?
All patient referrals are assessed by a doctor within seven days with appointments prioritised based on clinical need.
Who is the best person to refer the patient for an appointment?
Canopy will accept referrals from a patient’s current general practitioner (G.P.) or consultant/surgeon. These medical professionals are the best people to write the referral as they have the most accurate and up to date information about your medical history and your cancer. This is also the most effective and efficient route of obtaining the essential referral information that our Scheduling team requires.
I need more information about the different types of cancer and treatments. Where can I get it from?
There are a number of websites we recommend, Click here to access our webpage of support sites.
I need help making an appointment to see one of the Canopy consultants. Who should I contact?
Please call us during office hours on (09) 623 5602 and ask to speak to one of schedulers, or send an email to [email protected]. If you are in Tauranga please email [email protected].
Do I need to purchase special compression stockings/hosiery for flying or are over the counter ones OK to use?
Over the counter compression stockings are OK to use.
Can my Canopy doctor prescribe all of my normal medications for me?
Canopy will only provide prescriptions relating to the patients oncology treatment. In order to maintain safe prescribing practice for all other medications patients should be referred back to the original prescriber or GP.
How much will my treatment cost at Canopy?
Following your appointment at Canopy, the doctor will arrange an estimate of costs for your treatment. Your treatment is specific to your recommended drug regime, dosage and treatment plan.
In some cases you may be eligible for an access program from a drug company where drugs are supplied by the drug company at a reduced price. If you are eligible for an access program we will advise you in the estimate of costs which will be emailed to you. If you have informed Canopy of your health insurance provider, the quote will also be sent to them for pre-approval.
Unfortunately, we cannot provide an estimate of treatment costs until you have seen a Canopy doctor as each estimate will be based on the drug dosage and is specific to your recommended treatment regime.
What if I need a consultation to complete your immigration requirements?
If you require a consultation with a Canopy doctor to complete your immigration requirements, the cost is $1000 including GST.
You will need to provide a referral, clinical letter and any histology and radiology reports prior to an appointment being made.
Unfortunately, we cannot provide an estimate of treatment costs until you have seen a Canopy doctor as each estimate will be based on the drug dosage and is specific to your recommended treatment regime.
What is an affiliated provider?
Canopy Cancer Care is an Affiliated Provider to Southern Cross Health Society and NIB through their First Choice program. This means that if you are a member, Canopy will apply for insurance pre-approval and also process claims on your behalf. If there is a shortfall, or a co-payment is needed you will be advised and asked to pay that directly to Canopy at the time of your visit. If you have medical insurance with a provider other than Southern Cross or NIB, please read the following booklet for more information about medical insurance.
